– VOICEBOX PREDICTIONS

Predictive leads, built from your own data.

Our predictive lead generation platform – which you may know as CFA – integrates with your DMS. It leverages enriched, cleansed vehicle and customer data, applying intelligent algorithms to generate targeted leads for MOT, servicing and additional maintenance opportunities.

Stat graphic showing 47% of Service Due Dates in DMS are corrected by Predictions on average, and 6M leads generated for workshops in 2025.

– THE PROBLEM

Four things holding Aftersales
Lead Gen back

Most dealer groups and the OEMs behind them already have the data to fix this. It’s just fragmented, untracked and invisible above rooftop level.

Fragmented Data

Fragmented data in the DMS and CRM hinders proactive outreach, reducing workshop utilisation and revenue.

Manual Tracking at Scale

Manually tracking maintenance schedules across customer bases limits insight into customer value.

Limited OEM Visibility

Aftersales data sits with the franchise dealership, limiting OEM insight into customer and site performance.

Untargeted Marketing

Ineffective marketing drives low ROI, higher CAC, and loss of work to competitors. It is so easily avoidable.

– KEY FEATURES

Existing data, turned into
higher-quality leads

VoiceBox Predictions takes existing dealership data and turns it into higher-quality, better-targeted leads,
plus increased revenue opportunities and enhanced performance insights.

Data Cleansing & Enrichment

DMS and CRM data is cleansed against DVSA and DVLA data, then enriched with service and maintenance regimes.

CRM & Fulfilment Integration

Leads feed directly through to third-party fulfilment software or the dealer’s CRM automatically, via our API.

Prioritisation & Segmentation

Transactional and demographic data attribute a loyalty score, ranking customers by response likelihood and lifetime value.

Smart Lead Generation

Vehicle history, mileage, service schedules and external triggers combine to identify customers due.

Performance Insight

Dashboards, metrics and exports monitor the health of campaigns, data quality and conversion funnel.

Multi-Dealer Group View

Large dealer groups can view all rooftops, filter by brand, or drill into a specific site – whatever suits them.

– KEY VALUE PROPOSITIONS

One platform, value at every level

For OEMs, VoiceBox Predictions are not just a dealer tool; it’s a strategic data insights and lead-gen platform that
increases parts revenue, centralises brand communication, and future-proofs customer retention.

Aftersales & Parts Performance

Higher-quality, accurate leads mean increased workshop utilisation,
improved revenue per visit, and
higher customer retention.

  • Higher workshop utilisation from better-targeted leads

  • Improved revenue per appointment

  • Drives higher parts sales for
    the OEM

Data Intelligence
& Network Insights

Aggregated dealer network data gives OEMs comparable reporting across the network – while dealer data ownership remains respected.

  • Reporting across the dealer network

  • Strategic oversight without taking dealer data ownership

  • Supports network incentive scorecard schemes

Centralised, Approved Communication

OEMs can build and deliver centralised, brand-approved fulfilment across the network – to the right customers, at the right time.

  • Consistent, brand-approved messaging network-wide

  • Cleansed, enriched data improves campaign effectiveness

  • Reduces overall marketing costs

“Aftersales revenue grew with parts turnover increasing by 8% to £55.8m and service turnover rising by 12% to £17.8m.”

Sarah Cunliffe, Group Aftersales Process Manager, Holdcroft Motor Group

– GET STARTED

Book a discovery call

Ready to see what VoiceBox Predictions could surface in your DMS data? Tell us a little about your dealer group or OEM programme, and we’ll show you how Predictions can fit around your existing systems.

  • See how Predictions would rank your own customer base

  • Get a tailored rollout plan for your network

  • No obligation – just a straightforward conversation

PREFER TO TALK NOW?

Call us on 01727 733 800, or email
voicebox@tekcor4.com

Let’s make things happen

See how predictive intelligence and AI-powered delivery work together with VoiceBox CXP.