– VOICEBOX AFTERSALES

Keeping retailers in touch with their customers.

VoiceBox Aftersales gives retailers cutting-edge technology, accurate data and proven analytics to engage existing customers and aid retention – all whilst delivering an outstanding customer experience, with unlimited email sends included in every subscription package.

Book a Demo

Stat graphic: 68% would rather book with a dealership that keeps accurate dates; 47% retention for combined Service and MOT bookings in H1 2026

TRUSTED BY DEALER GROUPS ACROSS THE UK

– MADE FOR THE WORKSHOP

Automation timed around service,
not sales

Every VoiceBox Aftersales journey pulls from real service and MOT data, so retention messaging lands at exactly the right moment – before, during and after every visit.

Timed Around Your Data

Reminders are triggered by real service, MOT and recall dates – not a generic marketing calendar.

Sounds Like Your Team

Every message matches your tone of voice, so customers never feel like they’re getting a mass broadcast.

Two-Way Conversations

Customers can respond directly via email or SMS, making booking a visit easier than ever.

Built Around Every Visit

Bespoke journeys for MOTs, health checks, recalls and lapsed customers – all from one platform.

Sits Alongside Your DMS

Complements your existing aftersales processes and systems, rather than replacing them.

Retention You Can Prove

Track exactly how many bookings and how much revenue each campaign brings through the door.

– ONE PLATFORM, TWO ENGINES

AI-powered. Insight-driven.

Every Aftersales journey is built with TekCor4’s data engine, then measured through VoiceBox CXP
– so you know exactly who to contact and exactly what it’s worth.

DATA-DRIVEN

Every layer, connected

We enhance and maximise the commercial value of your DMS data, then integrate additional layers from our technology partners for a genuinely complete customer record.

DMS customer, vehicle & transaction data

DVLA vehicle PARC, plate transfer & ownership cleanse

DVSA MOT expiry, mileage & advisories

Connected vehicle & mapping intelligence

INSIGHT-DRIVEN

See what it’s worth

Our intuitive visualisation suite makes measuring performance and spotting growth potential simple – the essential toolkit for adapting quickly and accurately.

Customer retention & operational performance

Market penetration, conquest & opportunity

Workshop labour hours & daily visit trends

Vehicle PARC analysis & drivetime density

– TWO WAYS TO INCREASE RETENTION

VoiceBox Predictions and LeadBox

Used together, our aftersales solutions guide your team to contact the right customer at the right time – before, during and between every visit.

PREDICTIVE ALGORITHMS

VoiceBox Predictions

Identifies customers likely due for their next MOT, service or maintenance visit – combining vehicle history, mileage, service schedules and external triggers. Every lead is then prioritised by loyalty, spend and likelihood to respond, so the best opportunities rise to the top.

– More on VoiceBox Predictions

LEAD CONSOLIDATION

LeadBox

Our customer contact portal built specifically for the automotive industry. Keep track of every customer throughout their journey. Prioritise aftersales follow-ups using segmented call-pots, or use insights to define new touchpoints. Run multiple campaigns, with automated triggers and reporting.

– More on LeadBox

VoiceBox Intelligence: AI-Powered Diagnostics, Forecasting and
Optimisation for Aftersales

VoiceBox Intelligence augments and enriches your existing aftersales data – distilling it into recommendations
your teams can act on, and automating the fulfilment that follows.

– LEARN MORE

– TWO WAYS TO MAXIMISE YOUR DATA

Data Cleanse and Safety Recall

Keep your data clean and turn every outstanding recall into a legitimate
reason to bring lapsed customers back in.

ACCURATE RECORDS

Data Cleanse

Cross-reference your database against DVLA, DVSA and trusted partner sources to identify changed keepers, gone-aways and invalid details, so every message reaches a real, current customer.

– More on Data Cleanse

LAPSED REACTIVATION

Safety Recall

Give your workshop a GDPR-compliant reason to
re-engage lapsed customers about an outstanding
recall – reactivating relationships without appearing
intrusive.

– More on Safety Recall

Turn Service into Sales with Aftersales Stock Alerts

50% of the vehicles that come through your workshops weren’t bought at your showrooms. With Aftersales Stock Alerts, you can turn service customers into sales prospects by targeting them before or after their service booking and providing details on vehicles similar to their existing model but newer or with lower mileage, automatically starting a trade-in conversation.