– VOICEBOX INTELLIGENCE

AI-powered diagnostics, forecasting and optimisation for Aftersales.

VoiceBox Intelligence augments and enriches your existing aftersales data – distilling it into recommendations your teams can act on, and automating the fulfilment that follows.

Stat graphic: 30% of trial leads prioritised as HOT by AI lead scoring; 2.3x conversion uplift across a 10-week, four-site trial analysing 4,007 leads.

– WHAT IT DELIVERS

Six outcomes, one AI model

VoiceBox Intelligence turns your existing aftersales data into a prioritised, revenue-ranked action list, then automates what happens next.

Prioritise Loyal Customers

Lead scoring surfaces the customers most likely to return and spend.

Improve Lapsed Recovery

Identify and re-engage customers who have dropped out of service.

Maximise Fulfilment ROI

Resource is directed at the leads that justify it, across digital and contact centre.

Optimise Conversion

AI-prioritised contact plans target the right customer at the right time.

Automate Expertise

The model refines continuously, with the data to measure improvement.

Dynamic Delivery

Contact Plans that are tailored for different customer types.

– CORE CAPABILITIES

From raw data to prioritised,
fulfilled action

Four capabilities work together, turning your dealer-group data into a ranked list of opportunities, and then into contact your team, or ours, can actually make.

Diagnostic Generation

Dynamic dealer-group and site-level reporting with dealer site classification, PARC and performance data, and click-through analysis per rooftop.

  • AI-generated insights at both group and site level

  • Drill-down into the detail behind every recommendation

Custom Lead Targeting

Review the proposed list of service events before it goes live, with granular control per rooftop over which customers and predictions to prioritise.

  • Full visibility of potential revenue impact before launch

  • Granular control per rooftop, per service prediction type

Customer-Centric Contact Plans

Eight default contact plans, individually controlled per rooftop, blending digital communications with contact centre intervention windows.

  • Eight default plans, tuned to how each customer prefers contact

  • Individually controlled per rooftop

Fulfilment Across the
Lifecycle

Configurable, on-brand templates with individualised content and trackable calls to action, prioritised into HOT and MAIN call-down segments.

  • On-brand templates with trackable calls to action

  • Contact centre call-down prioritised into HOT and MAIN segments

Integration Across the VoiceBox Suite

VoiceBox Intelligence works in conjunction with VoiceBox Aftersales – and is coming soon to VoiceBox Sales.

– PROVEN IN TRIAL

A 10-week trial across four sites

Run with an existing mid-size VoiceBox Predictions customer, using a centralised contact centre and VoiceBox CXP for all fulfilment.

4,000+
Leads Analysed

1,185
Prioritised HOT

2.3x
Conversion Uplift

HOT-listed customers converted at roughly three times the rate of the main segment and consistently
generated higher revenue per visit from a smaller list.

– GET STARTED

Book a discovery call

Ready to see what AI-prioritised leads could do for your aftersales revenue? Tell us a little about your dealer group, and we’ll show you how VoiceBox Intelligence can fit around your existing aftersales process.

  • See how AI lead scoring would rank your own database

  • Get a tailored contact plan strategy for your team

  • No obligation – just a straightforward conversation

PREFER TO TALK NOW?

Call us on 01727 733 800, or email
voicebox@tekcor4.com

Let’s make things happen

See how predictive intelligence and AI-powered delivery work together with VoiceBox CXP.