– BLOG POSTS
Insights & Observations
CRM Benchmarks, EV marketing, data quality, retention tactics and more
for UK automotive retailers.
Summer of Solutions: Bringing Our Featured Solutions Together
Published: August 2026
Over the past few weeks, we’ve shared insights, stats and success stories from across the VoiceBox CXP suite.
New Analysis Urges Workshops to Target Older Cars
Published: August 2026
Retailers can unlock a significant boost in aftersales revenues by specifically targeting older vehicles.
Targeted social media marketing doubles conversion rates
Published: June 2026
New analysis shows prospects more than twice as likely to convert to a sale if they have seen a targeted social ad.
Retailers could reach an additional 27% of customers
Published: May 2026
Across 298,000+ records, 6.4% had a missing or overdue MOT date, while 15% had a missing or overdue service date.
Drive performance with campaigns on VoiceBox
Published: March 2026
We’re not just about CRM strategies or always-on customer communications. We’re also retailers’ go-to support for tactical campaigns.
Use 2025 learnings to power a successful 2026
Published: December 2025
We want to take stock of the successes we have delivered to our retailer clients and how we can continue this momentum into 2026 and beyond.
60% would book MOT up to a month before its due
Published: July 2025
Taking the opportunity to bring more MOT appointments forward would help workshops balance out the peaks in workload.
Benchmarks & Statistics
Benchmarks and Statistics – H1 2026
Published: July 2026
New analysis has highlighted a fast-growing challenge for motor retailers in qualifying and converting a rising volume of sales enquiries, largely coming in via digital channels.
Benchmarks and Statistics – Q2 2026
Published: July 2026
Looking back on the second quarter of 2026, we note that customer expectations, buying behaviours and engagement patterns have shifted once again.
Benchmarks and Statistics – Q1 2026
Published: April 2026
Q1 2026 analysis shows how we helped retailers boost engagement, automate communications, and achieve a 25% enquiry-to-sale conversion rate with VoiceBox.
Benchmarks and Statistics – H2 2025
Published: January 2026
Post-handover emails top engagement rankings, with new analysis of 4.5 million messages highlighting best-in-class performance across key retailer communications.
Benchmarks and Statistics – Q4 2025
Published: January 2026
Reflect on the successes and opportunities of the previous quarter to see what adaptations can be made to maximise the impact of marketing spend for our clients.
Benchmarks and Statistics – Q3 2025
Published: October 2025
With Q3 2025 complete, retailers can review their recent marketing performance, evaluate overall business goals, and start shaping effective strategies for 2026.
Benchmarks and Statistics – H1 2025
Published: July 2025
Emails sent to aftersales customers about current offers on new and used cars have the highest average engagement rate of any form of proactive digital communication.
Benchmarks and Statistics – Q2 2025
Published: July 2025
Preferences change, so it is important to review the suitability of any communication strategy regularly to check it still meets the needs of the customer.
Company News
Published: August 2026
The dealerships that will thrive are the ones that treat data not as an admin function, but as a way of life.
TekCor4 acquires Marketing Delivery
Published: November 2025
Marketing Delivery has been acquired by TekCor4, a UK-based market leader in predictive aftersales intelligence and analytics.
Our flagship digital platform helps drive one million+ sales in five years
Published: November 2025
VoiceBox has played a critical role in helping UK retailers secure over one million vehicle sales since its launch.
Social tracking tool highlights 499% average ROI from Meta campaigns
Published: September 2025
Retailers achieved an average 499% return on investment (ROI) from their social media advertising during H1 2025.
New enquiryMAX integration will enhance lead capture and data accuracy
Published: September 2025
Retailers using Keyloop’s enquiryMAX LMS can capture a greater volume of actionable leads from previously untapped sources and reduce re-keying, thanks to a new integration with VoiceBox.
New BrainBox report allows retailers to conduct health check of customer data quality
Published: May 2025
We have built a new Data Cleanse Report that retailers can use to conduct a ‘live’ health check of their full customer database, identifying and amending any records with inaccurate details.
