– BLOG POST: August 2026
Summer of Solutions: Bringing Our Featured Solutions Together
This summer, while customers have more downtime to research and engage, dealership teams have been working harder than ever to make every interaction count. That’s why we launched our Summer of Solutions series: a look at our now-combined TekCor4 and Marketing Delivery tools and technology helping retailers drive results across Sales, Aftersales and social media.
Over the past few weeks, we’ve shared insights, stats and success stories from across the VoiceBox CXP suite. To wrap things up, we’ve brought it all together in one place – showing how our solutions work individually, and how they connect to support retailers at every stage of the customer ownership journey.
Kickstarting the Journey: VoiceBox Sales
TekCor4 built its reputation on insight, targeted predictive marketing and performance analytics in Aftersales. VoiceBox Sales brings that same level of accuracy to the beginning of the journey, giving retailers the strategy and automation they need to improve conversion, all while delivering an outstanding customer experience.
The timing matters. The first half of 2026 saw a welcome uplift in new car sales year-on-year, alongside robust demand for used cars. That’s good news, but it’s also driven a steady rise in enquiry volumes, and with it, rising consumer expectations for speed, relevance and timeliness in every communication. Retailers need customisable trigger points that complement their existing activity, with fully trackable ROI to prove what’s working, which is exactly what VoiceBox Sales is built to deliver.
Stock Alerts: “Not Yet” into “Now”
One of the standout features of VoiceBox Sales is Stock Alerts, which automatically showcases available vehicles to prospects who couldn’t find the right match the first time around. It’s a proven performer, converting to sale at an average rate of 10% among those re-engaged prospects, and it does it without creating any extra work for sales teams:
• No double-keying: Stock Alerts uses data already recorded in your existing sales process
• Automatic stock and price updates pulled straight from your website feed
• Open leads are re-engaged automatically and kept warm in the pipeline
The appetite is clearly there, too. In our latest consumer survey, 68% of UK car owners said they’d be more likely to stay in contact with a dealership that emailed them stock closely matching their original enquiry, if they weren’t able to complete that purchase first time. Stock Alerts puts that into practice with AI-driven updates.
Additionally, Stock Alerts also helps nurture and re-engage customers before and after their aftersales appointments, connecting the sales and aftersales experience rather than treating them as separate journeys.
Are your “Lost Sales” really lost?
Not always. In fact, a recent analysis of our lost sale feedback survey showed that 35% of those marked as a “Lost Sale” by the dealership said they were still in the market for a car.
As part of VoiceBox Sales, qualifying enquiries closed off as a “Lost Sale” automatically trigger a personalised follow-up message. Simply mark the lead as lost, and VoiceBox takes care of the rest, opening the door to re-engagement, encouraging replies, and driving traffic back to your site, with fully quantifiable ROI on the activity.
Making the most of your social presence
A strong social media strategy can boost visibility, engage customers, and support wider sales and aftersales objectives, but the challenge isn’t just being present; it’s delivering the right content, consistently and strategically.
That’s where SocialStock Ads come in. Using the same daily stock feed that powers Stock Alerts, SocialStock Ads increase exposure for new and used stock and deliver an impressive average client ROI of 1,800%, thanks to fully trackable offline conversions.
It’s an approach backed by consumer sentiment: 37% of people say relevant advertisements from retailers on social media platforms would influence their decision to buy a vehicle from them.
A connected, informed aftersales experience
Today’s customers don’t just expect a service; they expect a connected, informed experience. In fact, 72% of consumers expect the dealership they usually use for servicing to have access to manufacturer data, so they can anticipate aftersales needs – from confirming pending mechanical jobs to flagging technology updates.*
VoiceBox Aftersales is built to meet that expectation. Working with extensive data sets, including connected car and dealer management system data, it includes Predictions that help retailers optimise their aftersales business and stay ahead of customer needs, rather than reacting to them.
The bigger picture
What ties all of this together is data. In an industry first, we integrate with the most respected DMS suppliers in the automotive sector, receiving a daily data feed that we overlay with our predictive insights to reach the right customer, at the right time, with the right message, whether that’s Sales or Aftersales.
Combining targeted predictive marketing, performance analytics and a fully versatile suite of messages, VoiceBox CXP makes it easier than ever to build a bespoke customer journey. With simple workflows and measurable results, retailers can be confident they’re giving their business the best possible opportunity to retain and regain customers, and their spend.
Ready to find out more?
That’s a wrap on our Summer of Solutions series. If any of the solutions above sound like they could help your business – whether it’s Stock Alerts, Lost Sale recovery, SocialStock Ads or VoiceBox Aftersales – get in touch with the team today, and we’ll talk you through how they could work for you.
*1,000 UK car owners surveyed online via OnePoll.
Contact us to find out how TekCor4 can help you improve efficiency and drive results!
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Call us on 01727 733 800, or email
voicebox@tekcor4.com
