– SAFETY RECALL

Reactivating lapsed customers, compliantly and profitably.

Safety Recall gives workshops a legitimate, GDPR-compliant reason to reach customers you might otherwise be locked out of contacting – turning an outstanding recall into a real conversation, in the workshop and often the showroom too.

Stat graphic: 35% engagement rate from customers inactive 2+ years; 20% of recall enquirers went on to buy a new car.

– BUILT TO RE-ENGAGE

A compliant reason to call

Safety Recall gives your workshop a genuine, GDPR-compliant reason to
contact customers you might otherwise be locked out of, without it ever feeling like a cold call.

GDPR-Compliant

Contact customers about an outstanding recall regardless of their consent status.

Bulk-Identified

Auto Data Solutions and SMMT pinpoint affected vehicles across your database.

Email and SMS Follow-Up

Automated communications encourage a visit to their local authorised workshop.

Free Recall Audit

See exactly how many affected vehicles are sitting in your data, at no cost.

Reactivates Lapsed

Built specifically to bring back customers who’ve gone quiet for years, not months.

Opens Door to Upsell

Recall visits routinely surface upsell extra work – and new car conversations.

– ONE VISIT, TWO OPPORTUNITIES

Lapsed Reactivation. Revenue Upsell.

A recall notice gets a customer back through the door. What happens next is where the real value shows up – in the workshop, and often in the showroom too.

Lapsed Reactivation

VoiceBox CXP identifies affected vehicles in bulk and automatically follows up via email and SMS, which is a legitimate reason to contact customers regardless of their marketing preferences.

  • GDPR-compliant reason to re-engage lapsed customers

  • Auto Data Solutions and SMMT identify affected vehicles in bulk

  • Automated email and/or SMS encourages a workshop visit

  • Customers can click directly to GOV.UK to verify recall

Revenue Upsell

A recall appointment is rarely just a recall appointment. Our pilot data shows that the real financial upside comes from what the workshop, and sometimes the sales team, finds next.

  • Two-thirds of pilot client revenue came from additional work found at the appointment

  • 20% of customers who enquired about a new car went on to purchase

  • A natural, low-pressure trade-in conversation

  • Only pay for data confirmed as having an outstanding recall

Our pilot analysis showed the client generated over two-thirds of their revenue from additional work identified during the recall appointment — and of the 130 customers who enquired about a new car while in for their visit, 20% went on to make a purchase.
A win-win for aftersales and sales alike.

– GET STARTED

Book a discovery call

Ready to see Safety Recall in action? Tell us a little about your dealership, and we’ll show you how Lapsed Reactivation and Revenue Upside can fit into your existing aftersales process.

  • See how many affected vehicles are sitting in your data

  • Get a tailored recall-to-revenue strategy for your team

  • No obligation – just a straightforward conversation

PREFER TO TALK NOW?

Call us on 01727 733 800, or email
voicebox@tekcor4.com

Let’s make things happen

See how predictive intelligence and AI-powered delivery work together with VoiceBox CXP.